FTA Exit – FAQs

Important information regarding upcoming shutdown of Free-to-Air (FTA) television services on the Opticomm legacy fibre network

PLEASE NOTE: This current shutdown does not impact all premises with FTA on the Opticomm network, but rather only premises in specific legacy network communities. Residents in these affected communities should have received a letter notifying of the changes and how they may affect your service.

The following information is intended for residents and businesses impacted by the imminent discontinuation of Free-to-Air (FTA) television services delivered via the Opticomm fibre network.

Frequently Asked Questions

  • 1. Why is Free-to-Air TV being removed from the fibre network?

    1. Why is Free-to-Air TV being removed from the fibre network?

    Free-to-Air (FTA) TV is being removed from the Opticomm fibre to the premise (FTTP) network to enable future-proofing of FTTP networks and deployment of next-generation broadband services, which will support multi-gigabit speeds.

    The traditional broadcast method of delivering FTA TV on FTTP networks (over the last 20 years) has become more challenging to support as equipment reaches end-of-life and future manufacture and supply is uncertain, driven by alternative methods of delivery including streaming over broadband networks.

    Therefore:

    • The FTA service over the FTTP network will no longer be supported after 1st October  2025 in affected communities, and customers are encouraged to transition to alternative methods.
    • Opticomm cannot guarantee support of FTA TV signal in affected communities from Oct 1st but, where possible, will continue to broadcast FTA TV signal until Feb 1st 2026 to give customers time to transition to alternative solutions.
    • Opticomm will then be switching off all FTA TV signals in affected communities completely from Feb 1st 2026.

    You can continue to access Free-to-Air TV via:

    • Streaming applications from major broadcasters
    • traditional antenna, which remains a reliable and cost-effective alternative – it can be positioned on your roof (if permitted in your community) or via an indoor set-top antenna available at hardware and electrical retailers.

    Fibre networks are increasingly focused on broadband and smart services, while Free-to-Air TV is now widely accessible via streaming platforms or traditional antennas.

  • 2. Which communities on the Opticomm Footprint are impacted by the FTA shutdown ?

    2. Which communities on the Opticomm Footprint are impacted by the FTA shutdown ?

    IMPORTANT : You will receive a direct letter communication via mail if you have been impacted. Please check your mail to see if you have received a letter.

    The following is a list of the impacted communities within the suburbs and postcodes. Note that only some of the premises within these communities within these suburbs are being shut down. Not all of the postcode or suburb are part of the Opticomm fibre footprint and are impacted. Postcodes and suburbs are provided as guidance only.

    NSW

    SUBURB COMMUNITY POST CODE
    CALALA Calala Village 2340
    CARNES HILL Freeman’s Ridge 2171
    COLEBEE Stonecutters Ridge 2761
    FERN BAY Fern Bay Seaside Village 2295
    GLEDSWOOD HILLS Hermitage Camden Valley Golf Res 2557
    HARRINGTON PARK HARRINGTON GROVE 2567
    KINGSCLIFF Seaside City 2487
    LEPPINGTON Manufactured Homes Estate 2179
    MOORE CREEK Moore Creek 2340
    MURWILLUMBAH Hundred Hills 2484
    NORTH TAMWORTH Heritage on Peel 1 2340
    NORTH TAMWORTH Windmill Hill 2340
    PYRMONT Jacksons Landing 2009
    ROUSE HILL ROUSE HILL 2155
    SOUTH COOGEE ENDEAVOUR HOUSE 2034
    ST GEORGES BASIN Aveo Island Point 2540
    VINCENTIA Bayswood 2540
    WEST TAMWORTH Tamworth Lifestyle Village 2340
    WILTON Bingara Gorge 2571

     

    VIC

    SUBURB COMMUNITY POST CODE
    CRANBOURNE EAST Cascades on Clyde 3977
    CRANBOURNE EAST The Hunt Club 3977
    CROYDON EastRidge Units 3136
    DOCKLANDS Lifelab 3008
    DOCKLANDS YARRA’S EDGE 3008
    DOREEN Cornells Hill 3754
    DOREEN LAURIMAR 3754
    EAST MELBOURNE 150 Clarendon 3002
    EYNESBURY Eynesbury 3338
    KEW Kew Cottages 3101
    KEYSBOROUGH Somerfield 3173
    POINT COOK Kingsford 3030
    POINT COOK Point Cook Brownfields 3030
    POINT COOK Saltwater Coast 3030
    SAFETY BEACH Martha Cove 3936

     

    QLD

    SUBURB COMMUNITY POST CODE
    BALMORAL Oxford & Thorpe Sts, Balmoral 4171
    BANKSIA BEACH Pacific Harbour 4507
    BEACONSFIELD Kerrisdale 4740
    BENOWA Royal Pines Marina 4217
    BILOELA Highland Reserve 4715
    BILOELA Panorama Heights 4715
    BROOKWATER Brookwater 4300
    BROOKWATER The Fairways 4300
    BUNYA Windarra 4055
    BURLEIGH WATERS THIS 4220
    CANNONVALE Ocean Reach 4802
    CAPALABA Era 4157
    CARRARA Boonaroo Views 4211
    CARRARA Emerald Lakes 4211
    CHERMSIDE Wheller on the Park 4032
    COOMERA Big Sky 4209
    COOMERA Coomera Parkland 4209
    COOMERA Genesis 4209
    COORPAROO Village At Cooparoo 4151
    DOOLANDELLA Doolandella 4077
    DOUGLAS Riverside Ridge 4814
    EIGHT MILE PLAINS Centrus 4113
    FAIRFIELD South Brisbane ESA Brownfield 4103
    FITZGIBBON Fitzgibbon Chase 4018
    GLEN EDEN Stoneybrook 4680
    KANGAROO POINT Yungaba 4169
    KIRWAN Willowbank 4817
    KURABY Pioneer Valley 4112
    MAUDSLAND Huntington Downs 4210
    MAUDSLAND Riverstone Crossing 4210
    MT COTTON Mount Cotton 4165
    MT LOUISA Liberty Rise Estate 4814
    MT LOW SANCTUM ESTATE 4818
    NORMAN GARDENS Cascade Gardens 4701
    NORVILLE Edenbrook Estate 4670
    PALM COVE Ocean’s Edge 4879
    PARADISE POINT Salacia Waters 4216
    PEREGIAN SPRINGS The Ridges 4573
    PIMPAMA Gainsborough Greens 4209
    REDBANK PLAINS Highbury Park Estate 4301
    REDBANK PLAINS Mountview Estate 4301
    REEDY CREEK The Observatory 4227
    RIVERBEND RiverBend 4280
    ROCHEDALE FKP Rochedale 4123
    ROTHWELL Village at Redcliffe 4022
    RURAL VIEW Plantation Palms 4740
    SHAW Greater Ascot 4818
    SMITHFIELD Canopy’s Edge 4878
    SOUTHPORT H20 4215
    SPRINGFIELD CENTRAL Springfield High School 4300
    TAROOMBALL Keppel Bay 4703
    TRINITY BEACH Bluewater 4879
    TRINITY PARK Smithfield Village 4879
    VICTORIA POINT Ecopoint 4165
    WILLOW VALE Waverley Park Estate 4209
    YERONGA Yeronga Village 4104

     

    WA

    SUBURB COMMUNITY POST CODE
    ALKIMOS Shorehaven at Alkimos 6038
    BALDIVIS Baldivis North 6171
    BALDIVIS EVERMORE HEIGHTS 6171
    BAYONET HEAD Bayonet Head 6330
    BROADWATER Broadwater Park Private Estate/Ibis Gardens 6280
    BYFORD The Glades Byford 6122
    CAVERSHAM Brookleigh Estate 6055
    CAVERSHAM Taylor Private Estate 6055
    COODANUP FRASERS LANDING 6210
    DALYELLUP Dalyellup Beach 6230
    DALYELLUP The Tuarts Dalyallup 6230
    DAYTON St Leonards 6055
    ELLENBROOK Ellenbrook 6069
    GEOGRAPHE Port Geographe 6280
    HARRISDALE Heron Park 6112
    JURIEN BAY Beachridge 6516
    MARGARET RIVER Rapids Landing 6285
    MCKAIL Clydesdale Estate 6330
    PIARA WATERS CY O’Connor Village 6112
    RIDGEWOOD Brighton 6030
    SEVILLE GROVE Champion Lakes/Champion Drive 6112
    SEVILLE GROVE Seville Grove 6112
    SOUTH YUNDERUP Austin Cove 6208
    VASSE Vasse Newtown 6280
    YALYALUP Provence 6280
    YALYALUP Yalyelup 6280
    YANCHEP Capricorn Village Yanchep 6035

     

    SA

    SUBURB COMMUNITY POST CODE
    HINDMARSH ISLAND The Marina Hindmarsh Island 5214
    MT BARKER Bluestone Mount Barker 5251

     

    NT

    SUBURB COMMUNITY POST CODE
    BELLAMACK Bellamack 0832
    JOHNSTON Johnston Northern Enterprise 0832
    JOHNSTON Johnston Stage 1E 0832
    LYONS Lyons Estate 0810
  • 3. Will I lose access to my favorite channels?

    3. Will I lose access to my favorite channels?

    No. You can still access channels like ABC, SBS, Seven, Nine, and Ten via:

    • Streaming apps (e.g., ABC iview, 7plus, 9Now, 10Play, SBS On Demand)
    • Antenna-based reception, which remains a viable and reliable alternative
  • 4. Do I need internet to watch TV now?

    4. Do I need internet to watch TV now?

    Only if you choose streaming. If you use an antenna, you can watch Free-to-Air TV without an internet connection. The antenna can be indoor set top variety or via a externally mounted antenna.

  • 5. What are my options for watching Free-to-Air TV?

    5. What are my options for watching Free-to-Air TV?

    You can choose:

    • Streaming: On-demand, catch-up, and live TV via apps
    • Antenna: Traditional broadcast reception using a rooftop or indoor antenna
  • 6. What equipment do I need?

    6. What equipment do I need?

    For streaming:

    • Smart TV or streaming device (e.g., Chromecast, Apple TV)
    • Internet connection which can be provided on the Opticomm network and source from an internet service provider

    For antenna:

    • A working antenna (rooftop or indoor)
    • TV with a digital tuner (most modern TVs have this built-in)
  • 7. Are streaming services free?

    7. Are streaming services free?

    Many Free-to-Air channels offer free streaming apps. Subscription services (e.g., Netflix, Stan) are optional and separate.

  • 8. Can I still watch live news and sports?

    8. Can I still watch live news and sports?

    Yes. Both streaming and antenna options support live broadcasts:

    • Streaming apps often include live news and sports events
    • Antennas receive live broadcasts directly from local transmitters
  • 9. Is streaming more expensive than using an antenna?

    9. Is streaming more expensive than using an antenna?

    Streaming may involve internet costs and optional subscriptions. Antenna-based viewing is typically free after installation.

  • 10. Will I need technical support to switch?

    10. Will I need technical support to switch?

    • Streaming: May require help setting up apps or devices
    • Antenna: If you don’t already have one, installation may be needed. A technician can assist with setup and signal tuning.
  • 11. Which option is better for me?

    11. Which option is better for me?

    It depends on your preferences:

    • Choose streaming for flexibility, on-demand content, and smart features
    • Choose antenna for simplicity, no data usage, and reliable live broadcasts
  • 12. Is streaming suitable for older users or those with accessibility needs?

    12. Is streaming suitable for older users or those with accessibility needs?

    Yes. Streaming platforms often include features like subtitles, voice control, and screen readers. Many are designed to be user-friendly.

  • 13. Who can help me get an external antenna?

    13. Who can help me get an external antenna?

    Most local TV Antenna companies will offer quotes to supply and install antenna for homeowners.

    Also, Jim’s Antennas are offering a discount for new TV antenna installations to support households in moving their Free-to-Air signal off the Opticomm network. For more details and to register your interest, visit jimsantennas.com.au or call your local Jim’s Antennas on 131 546.*

    (* Opticomm does not maintain any commercial or contractual relationship with Jim’s Antennas. Any engagement for services provided by Jim’s Antennas is entered into directly between the resident and Jim’s Antennas, and Opticomm bears no responsibility or liability in connection with such arrangements.)