Support

Whether you're getting connected or looking for support, we'll help you find the right place to start.

How can we help?

Opticomm is the wholesale provider who builds, operates and maintains the underlying fibre network that connects your home or business. Your internet service provider supplies your internet service, manages your account, provides technical support and sends your bill. The guide below can help you determine who you need to contact.

Contact your Service Provider for...

  • Setting up new connections at your property
  • Choosing an internet plan
  • Booking of new installation appointments, or rebooking missed appointments
  • Fixing problems with your internet (e.g. Slow connections, dropouts)
  • Lost, missing or damaged Opticomm equipment (e.g. ONT/NTD)

Helpful Links

Getting connected

Get your brand new or existing property connected to the Opticomm network.

Network status

Check for planned maintenance or current network outages.

Resources and guides

View our connection and installation guides for developers and builders.

Report a TV fault

To report a fault with your television reception, please complete our 'Report a TV fault' form.

FAQs

Browse our frequently asked questions.

Browse other useful information

Network capacity and your service

Opticomm's network has more than sufficient capacity to provide the high speeds required by today's bandwidth-hungry internet users. The Opticomm network easily delivers the bandwidth that each of our service providers have purchased from us.

Please note: Opticomm offers many product options to our service providers. Your experience, including speeds depends on the plans purchased and design decisions made by the service provider such as traffic class allocations, end-user equipment, quality of the home wiring, among other factors. Please contact your internet service provider for further information or if you are experiencing problems.

Lodging a service call for internet faults

Opticomm is a wholesale access provider and is restricted by law from providing direct assistance to end-users for internet problems. Please contact your service provider directly to lodge any issues.

If your service provider tells you to contact Opticomm, please inform the customer service representative that they need to lodge the fault with Opticomm on your behalf if they deem the issue relates to Opticomm's part of the network.

Reporting Free-to-air TV faults

To report a fault with your Free-to-air TV reception, please complete our Report a TV fault form. A member of our team will then get in touch within 2 business days.

Dial before you dig

Before you dig or conduct any excavation work on your property, please contact Dial Before You Dig to locate underground utilities and prevent damage to our network infrastructure.