Contact information

Need to know who to speak to?

As Opticomm is a wholesale provider, we don’t directly provide internet or Foxtel services. We’re restricted by law from providing direct assistance to end-users for internet, phone or Foxtel faults or issues. In any circumstances where you are facing internet-related issues, or issues relating to your service provider’s invoice, please contact your internet service provider or Foxtel directly.

Contact your service provider for...

  • Troubleshooting and getting your service set up
  • Loss of phone or internet connection including outages/dropouts
  • Concerns about speed
  • Missing equipment

Contact Opticomm to...

  • Follow up on an existing enquiry
  • Ask any questions about getting connected to our network
  • Report damage to property of Opticomm Networks
  • Report a TV fault
  • Get help with new developments, new build or subdivision applications

Report a TV fault

To report a fault with your television reception, please complete our ‘Report a TV fault’ form below. A member of our team will then get in touch within 2 business days.

Media Enquiries

For any media enquiries regarding Opticomm or Velocity, please email [email protected].