Search for your address to check if your property is connected to the Opticomm network.
Information for Residents
Everything you need to get connected with Opticomm, and stay connected.
Ready to get Opticomm at your address?
Getting connected is easy
Get connected
Place your order with your chosen provider and they'll arrange your connection.
Check your address
Popular tasks
Connecting your new home
Setting up a brand new property? Here's everything you need to know.
Moving into an Opticomm home
Premises already connected? Find out what to do before you move in.
Network status
Check for planned maintenance or current outages.
Installation guides
Information about Opticomm equipment and preparing your home.
Report a TV fault
Experiencing issues with your TV service? Let us know.
FAQs
Browse our most common questions about getting connected, moving home, service providers and troubleshooting.
Opticomm and your internet provider
Getting connected is a team effort. Opticomm build and maintain the underlying fibre network that connects your home or business. Your internet provider supplies your internet plan, manages your account, sends your bill and provides technical support.
Knowing who to contact can save you time.
Who do I contact?
Need help with | Contact |
|---|---|
Choosing an internet plan | Your service provider |
Signing up for internet | Your service provider |
Slow speeds or wi-fi issues | Your service provider |
Billing enquiries | Your service provider |
Network outages | Opticomm |
Free-To-Air TV network faults (where applicable) | Opticomm |
Property infrastructure enquiries | Opticomm |
Why fibre?
Built for the way Australians use the internet today
Whether you're working from home, streaming in 4K, gaming online or connecting dozens of smart devices, fibre delivers fast and reliable performance.
Faster speeds
Supports high-speed internet plans
Greater reliability
Connectivity for multiple users and devices.
Stable connection
Designed for more consistent performance.
Need more help?
Can't find what you're looking for? Visit our Support Centre for contact information, troubleshooting guides and additional resources.
Opticomm is a wholesale provider of access networks. We have built a network to suit the bandwidth needs of Australia today and well into the future. Opticomm offers many product options to our service providers. Your experience, including speeds depends on the plans purchased and design decisions made by the service provider such as traffic class allocations, end-user equipment, quality of the home wiring, among other factors. Please contact your internet service provider for further information or if you are experiencing problems.