Outage Register

Opticomm maintains a historical register of Major and Significant Local Outages affecting customers.

Outage Register

Below is a historical record of major and significant local outages affecting Opticomm customers.

Loading historical outages...

What is a Major or Significant Local Outage?

Opticomm lists Major Outages and Significant Local Outages on this page. Both are unplanned outages that leave customers unable to establish or maintain access to their services, and both must meet the size and duration thresholds below. These definitions come from the Opticomm Outage Notification Process.

These classifications are based on regulatory definitions set by the Australian Communications and Media Authority (ACMA) — they are not labels Opticomm applies at its discretion.

An outage affecting your service may not meet these criteria. To check whether an outage may be affecting you, search your address or postcode on the current outages page.

Major Outage

  • It affects, or is likely to affect, 100,000 operating services, or all services that use the network in an Australian state or territory.
  • It lasts, or is expected to last, more than 60 minutes.

Significant Local Outage

  • It affects, or is likely to affect, 1,000 or more services in regional Australia, or 250 or more services in remote Australia.
  • It lasts, or is expected to last, longer than 6 hours in regional Australia, or 3 hours in remote Australia.

The Australian Statistical Geography Standard divides Australia into five classes of remoteness. You can check a particular area on the Australian Bureau of Statistics interactive map by choosing "2021 Remoteness Area (RA)" as the boundary type.

Outage Management at Opticomm

Opticomm, as a telecommunications service provider, is committed to complying with the Telecommunications (Customer Communications for Outages) Industry Standard Variation 2025 (No.1) (the Standard), effective from 30 June 2025.

To learn more about how Opticomm manages outages, please refer to the Opticomm Outage Notification Process.

For more information on the Telecommunications (Customer Communications for Outages) Industry Standard 2024, please visit the Australian Communications and Media Authority (ACMA) website or the Federal Register of Legislation.

If you have concerns or wish to dispute an issue, you can contact the Telecommunications Industry Ombudsman (TIO) via the TIO website.