Free-to-Air (FTA) TV

Information and Frequently Asked Questions

Thanks for reaching out to Opticomm regarding your Free-to-Air TV service

You may be eligible to receive special consideration and support if you have received notification that your Free-to-Air TV service is impacted, and you meet the eligibility criteria.

Please complete the form below so we can determine your eligibility. On the form, you'll be asked to:

Confirm your address (only impacted addresses qualify)
Select the eligibility criteria (e.g., low‑income household, pensioner, disability, or other)
Provide consent for us to share your details with our delivery partner

If you have accessibility challenges which prevent you from completing this form, please email opticommtvenquiries@opticomm.com.au.

Special Consideration Request Form

Fields marked with * are required.

Name *

First name*

Last name*

Phone*

Email*

Address *

Street Address*

City*

State*

Postcode*

Under which criteria are you applying for assistance?*

Optional information

Please provide us with any further information which may help us to support your needs.

Preferred appointment time*

AMPM

If your request is successful, we may need to schedule an appointment. Please let us know your preferred time: AM or PM.

Window location*

YesNo

Is there a window in the room in which your TV is located?

We collect your name, contact details and address to assess your eligibility for this assistance program and (if eligible) to arrange support. If you choose to provide information about your circumstances (including health-related information), we will only use it to assess eligibility and deliver the assistance you request. We may share your details with our service providers (e.g. antenna supply/installation partners) where needed to provide the assistance. If you don't provide the information requested, we may not be able to assess your eligibility or provide assistance.

We keep program application information only as long as needed to run the program and manage follow-ups, then we delete or de-identify it, unless we're required by law to keep it. See our Privacy Policy for details and how to access/correct your information or make a complaint.