Switching from Telstra's legacy networks to an Opticomm FTTP connection

There are four key phases for transitioning South Brisbane and Velocity Estates across Australia to our upgraded Opticomm network. View the guide below, including what you need to do to ensure a smooth switch to your new superfast internet.
Fibre to the Premises (FTTP) is a connection type that uses only fibre cabling to connect a premises to the Opticomm access network.
First, you’ll need to contact your preferred service provider and choose a plan that suits your needs. You’ll also need to schedule an appointment for a technician to upgrade the equipment that connects your property to the Opticomm access network.
You’ll need to check with your chosen service provider if your existing equipment will work on the Opticomm access network.
The Opticomm access network is built on fibre so that you can connect to what matters most – simultaneously and smoothly. If your internet needs change once you’ve made the switch, or you have questions about your existing service, contact your chosen service provider.
You can learn more about the transition and expected dates by checking your address. You can also view the transition roadmap below. Please note that information regarding the transitioning areas (referred to as “FDH Areas” in that document) and dates will change over time. The dates provided in that document are indicative only and should not be relied on as final timelines.1
This is also known as ready for service (RFS) date or the system ready for service date. This is the earliest date that you can place an order with your preferred service provider and schedule a technician appointment.
This is the date range where you should place an order with your preferred service provider and book your technician appointment. The transition roadmap indicates this period as dates between the system RFS date and the order lodgement cut-off date (OLCD).
This is the date range in which you should book your technician appointment. Appointments not scheduled and attended within this window will be disconnected and you’ll need to contact either Opticomm or your service provider to book or reschedule a technician appointment to get connected. The transition roadmap indicates this period as the dates between the ‘transition commencement date’ and the ‘transition end date’.
This is the date after the Transition Window closes for your address. If you have not been connected to the Opticomm network before Post-Transition you’ll need to contact your preferred service provider.
Here’s some quick answers to common questions about switching to Opticomm.
Don’t stress. To connect to the new Opticomm fibre network, simply contact one of our wide range of phone and internet service providers. They’ll either make an appointment with an Opticomm approved technician for you, or tell you how to make one to upgrade your equipment.
In this case, there’ll be a gap in your service continuity. A connection charge may also apply.
Easy. To find a plan and place an order for the new Opticomm fibre network, simply contact one of our wide range of phone and internet service providers.
When you place an order with your preferred service provider, they’ll either make an appointment with an Opticomm approved technician for you, or tell you how to make one to upgrade your equipment.
Things you should be aware of when scheduling a technician appointment:
It won’t. Your Foxtel set-top box doesn’t need to be re-programmed during the transition to Opticomm, so you don’t have to do a thing.
It won’t. Your free-to-air TV doesn’t need to be re-programmed during the transition to Opticomm, so you don’t have to do a thing.
Telstra remains your wholesale network provider until the transition to the upgraded Opticomm fibre network. Once your service has transitioned and is active, Opticomm will become your wholesale access provider. That means Opticomm is responsible for the infrastructure that connects your premises to an Opticomm point of interconnection in your state.
Opticomm does not sell phone and internet services. Phone and internet service providers offer plans that operate on the Opticomm access network that connects you to the internet.
To connect to the internet, you need to place an order with your preferred phone and internet service provider for the equipment at your address to be upgraded to the Opticomm network.
Your internet will be active on the new network once the technician has visited your premises and successfully upgraded the equipment that connects you to the new network.
If you need support with your services once they are active, you should contact your preferred phone and internet provider.
If you have a monitored medical alarm, fire alarm service, or a lift emergency phone, it’s important you check with your third party service provider that your device and service will continue to work on the upgraded network.
If you have a security system, intercom or a dedicated voice-only service, it’s important you check with your third-party service provider, that your service will continue to work on the upgraded network.
Opticomm and Telstra understand how important it is as a Priority Assist Customer to have a reliable, working service. As there will be an outage during your upgrade, Telstra will send you a Big Button Phone at no cost before your technician appointment.