Velocity transition and upgrade More information about the Velocity transition

Make the switch to Opticomm

Connecting to Opticomm is simple – here’s how it will happen…

Pre-Ready for Order

We're not yet in your area

During this phase nothing will change. Telstra remains your wholesale network provider and you don’t need to do anything.

Tip: You can check the status of your address by online using our address checker tool.

Ready for Order

Your area is ready

You order a plan from a service provider

It’s time to place an order with your chosen phone and internet provider offering plans over the Opticomm network.

Important Note: To keep connected and avoid disruption or disconnection of your services, we recommend that you place an order with your chosen service provider at least one week before your address is scheduled to make the switch.

Depending on your circumstances, your chosen plan and the equipment at your home, your chosen phone and internet provider will let you know the next steps.

If for some reason your services are disconnected, don’t panic, contact your chosen phone and internet provider and they will be able to assist and get you back online quickly.

Tip:

In some circumstances ahead of transition, you may only be able to see lower speed plans available at your address. Make sure you talk to your service provider about the speed you need and a technician appointment can be scheduled post transition to upgrade your plan.

Have more questions?

Read our Frequently Asked Questions

Connecting to Opticomm from Telstra’s legacy Velocity network

1. What is FTTP?

Fibre to the Premises (FTTP) is a connection type that uses only fibre cabling to connect a premises to the Opticomm network.

2. How to connect

First, you’ll need to contact your preferred service provider and choose a plan that suits your needs.

3. What equipment will I need?

Your chosen service provider will also let you know based on your chosen plan and the equipment at your home, if there are any next steps you’ll need to take and when your services will be active on the Opticomm network.

4. Enjoy superfast internet

The Opticomm network is built on fibre so you can connect to what matters most – simultaneously and smoothly. If your internet requirements change, or you have questions about your existing service, contact your service provider.

Note: If you have equipment outside your home, to access speeds of over 50Mbps, the equipment at your home will need to be upgraded. Your chosen service provider will help you book a technician appointment after your address has transitioned at time that is convenient for you, with no charge from Opticomm.

Frequently asked questions

Here’s some quick answers to common questions about switching to Opticomm.

Remember to choose a service provider

As Opticomm is a network wholesaler, you’ll need to contact your preferred service provider and choose a plan that suits your needs.