Velocity upgrade and transition More information about the Velocity transition

Switching to better

There are four key phases for transitioning South Brisbane and Velocity Estates across Australia to our upgraded Opticomm network. View the guide below, including what you need to do to ensure a smooth switch to your new superfast internet.

Pre-Ready for Order

Upgrading

We upgrade the access network in your area

We’re upgrading the legacy Telstra network so you can enjoy enhanced internet services and superfast speeds.

During this phase nothing will change. Telstra remains your wholesale network provider until the transition to the upgraded Opticomm access network.

Your current phone and internet provider will let you know when it’s time to place an order ahead of making the switch with an Opticomm service provider or you can check your address online.

Tip: To check your address or find out more about making the switch to our upgraded access network visit opticomm.com.au

Ready for Order

Ordering

You order a plan and book a technician appointment

Once we’ve upgraded the access network in your area you’ll enter the Ready for Order phase. During the Ready for Order phase you need to do these 2 things:

  1. Order a plan with your preferred phone or internet provider for phone, internet and other services.
  2. Book an appointment for an Opticomm approved technician to upgrade the equipment at your premises that connects to the internet.

Tip: Some providers will book a technician for you or you can book one yourself using our address checker.

Transition

Connecting

We connect your new equipment and services

We’re working to make the transition as smooth as possible, however, it won’t be automatic.

To avoid disconnection, it’s important to schedule your technician appointment within the 4-day Transition Window for your address.

Once the technician has upgraded the equipment that connects your place to the internet, your services will be active on the new network.

Ensure you attend your technician appointment. If you miss it or reschedule outside the Transition Window your service will be disconnected and you’ll need to reschedule.

Tip: Someone 18 years or over needs to be present or we won’t be able to connect you.

Post Transition

Accelerating

You enjoy superfast internet with your preferred provider

Once you’re connected to the new network you can start to enjoy enhanced internet services and superfast speeds.

If your needs change, simply contact your service provider to get support or move to a new plan that better suits your needs.

You can always find an up-to-date list of service providers available here on our website.

Tip: Orders placed 10 days from the Transition Window end date for your area may incur a charge. So don’t delay making the switch!

Download this guide

Need a copy of this guide to keep handy? You can download it as a PDF and print it out.

Download guide

Switching from Telstra's legacy networks to an Opticomm FTTP connection

1. What is FTTP?

Fibre to the Premises (FTTP) is a connection type that uses only fibre cabling to connect a premises to the Opticomm access network.

2. How to connect

First, you’ll need to contact your preferred service provider and choose a plan that suits your needs. You’ll also need to schedule an appointment for a technician to upgrade the equipment that connects your property to the Opticomm access network.

3. What equipment will I need?

You’ll need to check with your chosen service provider if your existing equipment will work on the Opticomm access network.

4. Enjoy super-fast internet

The Opticomm access network is built on fibre so that you can connect to what matters most – simultaneously and smoothly. If your internet needs change once you’ve made the switch, or you have questions about your existing service, contact your chosen service provider.

Important things to know

  • To avoid disconnection, it’s important to place your order for phone, internet and other services with your preferred service provider and schedule your appointment with an Opticomm approved technician.
  • Your services will be disconnected if you don’t schedule an appointment with an approved technician, or miss your appointment and don’t reschedule within the 4-day window.
  • Someone over the age of 18 years needs to be at home during your technician appointment.
  • Priority Assist – if you have a monitored medical alarm, fire alarm service, or a lift emergency phone, it’s important you check with your third-party service provider that your device and service will continue to work on the upgraded network.
  • Orders placed 10 days from the transition end date for your area may incur a charge.
  • Telstra remains your wholesale network provider until your fibre connection transitions to the upgraded Opticomm network.

Key terms and what they mean

You can learn more about the transition and expected dates by checking your address. You can also view the transition roadmap below. Please note that information regarding the transitioning areas (referred to as “FDH Areas” in that document) and dates will change over time. The dates provided in that document are indicative only and should not be relied on as final timelines.1

Ready for Order

This is also known as ready for service (RFS) date or the system ready for service date. This is the earliest date that you can place an order with your preferred service provider and schedule a technician appointment.

Ready for Order Window

This is the date range where you should place an order with your preferred service provider and book your technician appointment. The transition roadmap indicates this period as dates between the system RFS date and the order lodgement cut-off date (OLCD).

Transition Window

This is the date range in which you should book your technician appointment. Appointments not scheduled and attended within this window will be disconnected and you’ll need to contact either Opticomm or your service provider to book or reschedule a technician appointment to get connected. The transition roadmap indicates this period as the dates between the ‘transition commencement date’ and the ‘transition end date’.

Post-Transition

This is the date after the Transition Window closes for your address. If you have not been connected to the Opticomm network before Post-Transition you’ll need to contact your preferred service provider.

View roadmap
  1. Timelines are indicative only at this stage and subject to change without notice. Opticomm does not warrant or represent any information available via the address search tool, or that the tool is complete, accurate or free from errors or omission.

Frequently asked questions

Here’s some quick answers to common questions about switching to Opticomm.

  • What if my internet service is disconnected?

    What if my internet service is disconnected?

    Don’t stress. To connect to the new Opticomm fibre network, simply contact one of our wide range of phone and internet service providers. They’ll either make an appointment with an Opticomm approved technician for you, or tell you how to make one to upgrade your equipment.

    In this case, there’ll be a gap in your service continuity. A connection charge may also apply.

  • How do I place an order when my area is ready for service?

    How do I place an order when my area is ready for service?

    Easy. To find a plan and place an order for the new Opticomm fibre network, simply contact one of our wide range of phone and internet service providers.

  • How do I schedule a technician appointment?

    How do I schedule a technician appointment?

    When you place an order with your preferred service provider, they’ll either make an appointment with an Opticomm approved technician for you, or tell you how to make one to upgrade your equipment.

    Things you should be aware of when scheduling a technician appointment:

    • When it’s time to book your technician appointment, you’ll have a range of timeslots available to choose from within a 4-day window.
    • To ensure there are enough appointment times available, appointments will be capped at 32 premises within any 4-day window.
    • Someone over the age of 18 must be home at the time of your appointment.
    • Once the work is completed, residents will be able to enjoy superfast, reliable internet and other services from their chosen service provider.
    • To avoid disconnection, it’s important you schedule your appointment as soon as you’ve placed an order with your service provider.
    • Your services will be disconnected if you don’t schedule an appointment with an approved technician, or you miss your appointment and don’t reschedule within the 4-day window.
  • What are the benefits of the upgraded Opticomm network?

    What are the benefits of the upgraded Opticomm network?

    • Better speeds. The Opticomm fibre network gives you immediate access to speeds of up to 1Gbps, and even faster with some service providers. Our upgraded network is also built to keep pace with the growing demand for bandwidth and supports speeds up to 10Gbps and more. So when phone and internet providers start offering higher speed plans, our network’s ready. (Actual speeds will depend on factors including your service provider plan and design decisions.)
    • Better choice. With Opticomm you can choose from our wide range of phone and internet providers, so you can now shop around for the best plan to suit your needs and budget.
    • Better connectivity. Increased bandwidth and higher speeds mean more people can use more devices more of the time without annoying dropouts and lagging.
    • Better sustainability. Because fibre networks use less energy and last longer, they’re more environmentally sustainable than other types of internet technologies. In fact, fibre can be up to 77% more energy efficient than 5G fixed wireless. (Source)
  • How will this affect my Foxtel service?

    How will this affect my Foxtel service?

    It won’t. Your Foxtel set-top box doesn’t need to be re-programmed during the transition to Opticomm, so you don’t have to do a thing.

  • How will this affect my free-to-air TV?

    How will this affect my free-to-air TV?

    It won’t. Your free-to-air TV doesn’t need to be re-programmed during the transition to Opticomm, so you don’t have to do a thing.

  • What is the role of Opticomm in the transition?

    What is the role of Opticomm in the transition?

    Telstra remains your wholesale network provider until the transition to the upgraded Opticomm fibre network. Once your service has transitioned and is active, Opticomm will become your wholesale access provider. That means Opticomm is responsible for the infrastructure that connects your premises to an Opticomm point of interconnection in your state.

    Opticomm does not sell phone and internet services. Phone and internet service providers offer plans that operate on the Opticomm access network that connects you to the internet.

  • When will my services be active?

    When will my services be active?

    To connect to the internet, you need to place an order with your preferred phone and internet service provider for the equipment at your address to be upgraded to the Opticomm network.

    Your internet will be active on the new network once the technician has visited your premises and successfully upgraded the equipment that connects you to the new network.

    If you need support with your services once they are active, you should contact your preferred phone and internet provider.

  • What if I have a medical alarm, fire alarm or lift emergency phone?

    What if I have a medical alarm, fire alarm or lift emergency phone?

    If you have a monitored medical alarm, fire alarm service, or a lift emergency phone, it’s important you check with your third party service provider that your device and service will continue to work on the upgraded network.

  • What if I have a security system, intercom or a dedicated voice service?

    What if I have a security system, intercom or a dedicated voice service?

    If you have a security system, intercom or a dedicated voice-only service, it’s important you check with your third-party service provider, that your service will continue to work on the upgraded network.

  • What if I have a Priority Assistance service?

    What if I have a Priority Assistance service?

    Opticomm and Telstra understand how important it is as a Priority Assist Customer to have a reliable, working service. As there will be an outage during your upgrade, Telstra will send you a Big Button Phone at no cost before your technician appointment.

Remember to choose a service provider

As Opticomm is a network wholesaler, you’ll need to contact your preferred service provider and choose a plan that suits your needs.